Terms of Service

These are the rules for using Wend. They protect you, they protect us, they make clear what each side is agreeing to. Use the Service in good faith, follow the law, do not abuse the system, and we will treat your data with the care described in our Privacy Policy.

Wend is operated by Wend Labs Inc., a Delaware corporation (“Wend Labs,” “we,” “us”). By creating an account, installing Wend for Mac, installing our browser extension, or otherwise using the Service, you accept this agreement. If you are using Wend on behalf of a company, you represent that you have the authority to bind that company to these terms.

Wend is relationship memory that runs on your own machine. Wend for Mac reads sources you point it at, extracts facts with the source of each one recorded, and stores them in an encrypted database on your Mac. A local server built into the app makes that memory available to the AI agents you connect.

The Service is the Mac application, the local server it runs, the browser extension, and the parts of trywend.io that support them: your account and billing, the directory that routes one unchanging link to your brain, the pages your agent publishes so a link works while your Mac is shut, updates, and this website.

We do not hold your graph. It is a file on your machine. If you turn on the optional cloud described in Section 6, a copy of your confirmed facts is kept in an account you own with Cloudflare, not in ours.

Assistants you connect cannot rewrite who someone is without you. Anything an assistant proposes that would change an identity is held for your review and applied only when you approve it, every fact records where it came from, and conflicting facts are shown to you rather than resolved silently. That is part of how the Service works, not a setting you can be opted out of.

We update the Service constantly. We may add, change, or remove features. Where a change reduces functionality you were paying for, we will tell you in advance and give you a sensible window to react.

You sign in with your Google account, so keeping that account secure protects your Wend account too. Tell us at [email protected] if you suspect someone else is using it.

Your account is what carries your subscription and your routing. It does not carry your graph, so losing access to it does not lose you your data, and neither does anything we do to it.

You must be at least sixteen to use Wend. One human, one account.

You own everything you put into Wend. Because your graph sits on your own machine, most of it we never receive and could not license if we wanted to.

You give us a limited licence covering only what you actually send us, and only for as long as you send it:

• to route a question from an agent to your Mac or to your own cloud deployment, and to carry the answer back;
• to store and serve the payload behind a page your agent publishes (a booking link, a shared brief, an intro page, a profile card) so the link works while your Mac is off;
• to carry the sync between your Mac and your own cloud deployment; and
• to send a short piece of text to an embedding provider so search works, as described in the Privacy Policy.

That licence ends when you delete the content, switch the relevant feature off, or close your account, except where we are required to keep something for legal reasons.

Information about other people. Wend exists to hold information about the people you know, so most of what you store is personal data about someone who is not you. You decide what to collect, from where, about whom, and for how long. You represent and warrant that for every piece of information you put into Wend about another person you have a lawful basis to collect and hold it, that you obtained it lawfully and in line with any terms that governed the place you got it from, and that you will comply with your own obligations to those people, including any duty to tell them you hold information about them, to give them a copy on request, to correct it, or to delete it. Where the law gives a person rights over their data, those rights run against you as the person who decided to collect it. The app gives you the tools to honour them: search, edit, export, and permanent deletion, with no charge and no gate.

If someone contacts us directly about information you hold, we will tell them that you determine what is stored and pass the request to you. We will not disclose the contents of your account to them, and we will not act on their request ourselves except where the law requires us to. Your graph is on your machine, so acting on it is something only you can do.

The licence does not include training. We do not use your content to train, fine-tune, or evaluate any machine learning model, ours or anyone else’s, and we do not permit our providers to do so either; every provider we route content through is contractually bound to exclude it from training. This is a term of this agreement, not a policy we can quietly revise. If we ever wanted to change it, we would have to change these Terms and tell you.

You are the controller of your Contact Data. Contact Data means everything in your graph: the people, organizations, links, details, notes, promises, and the sources attached to them. You choose the purposes and the means. Most of it we never receive. Where it does reach us, which is the routing path when your Mac is off and the payload behind a page you publish, we process it only on your instructions, and our processing terms are set out in our Data Processing Addendum, which forms part of this agreement.

We are the controller of your Account Data. Account Data means your sign-in identity, billing records, subscription state, the directory record that routes your link, support correspondence, security logs, and the usage counters described in our Privacy Policy. We decide how to run our own business, so for that narrow set we answer directly.

Nothing in this section makes you responsible for our own failures. If we lose data through our own fault, that is ours. What this section allocates is the decision about what to collect in the first place, because that decision is yours and we are not in a position to make it for you.

You choose one of two options when you install the app, and you can change it later.

This Mac only. Nothing is copied anywhere. Only agents on that Mac can reach your brain. Backups are yours to keep, which is why the app writes an encrypted backup file during setup and keeps it current.

Cloud, with local sync. Your Mac remains the source of truth. The app deploys a database and a small open-source proxy into a Cloudflare account that you create and own, and syncs a copy of your confirmed facts to it so your brain still answers when your Mac is off. Four consequences follow, and they are terms of this agreement:

• Your relationship with Cloudflare is direct and governed by their terms. Any cost of that account is yours. Cloudflare, as the company running it, can technically read that database, and we do not offer end-to-end encryption on this path.
• We route agent requests to that deployment when your Mac is off, so those requests and their answers pass through us in transit.
• The proxy we deploy is a versioned, open-source template with no query logic in it. You may let the app keep it patched, or let us patch it directly if you grant us a scoped token for that purpose, which you can revoke at any time. We update it to keep it secure and working, and to nothing else.
• You may revoke our access, switch the cloud off, export the copy, or delete it, at any time and without our involvement. Switching the cloud off removes the copy from your account. We do not delete a deployment we did not deploy, and we never delete one because a subscription lapsed.

You can connect third-party accounts and data sources so Wend can read context from tools you already use: Gmail, Google Calendar, and Google Contacts today, plus files you give the app yourself, such as a LinkedIn data archive. By connecting an account, you authorize Wend to use the permissions you grant on the consent screen, and only those permissions.

You can also connect AI assistants over the Wend server, and a research provider under your own account with that provider (Bright Data today). When you connect your own research provider, lookups run under your agreement with that provider and on their pricing, not ours. Each connected assistant can be revoked on its own from inside the app.

For Google specifically: Wend's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We use Google data only for the user-facing features you opted into, do not sell or transfer it for unrelated purposes, do not let anyone read it except for legally required reviews or debugging you asked for, and do not use it for advertising. Calendar event creation uses the calendar.app.created scope, which only allows Wend to modify events that Wend itself created. We never read, modify, or delete events created by you or by another app.

You can revoke any connected service at any time from inside the app or directly with the provider. When you do, the app deletes the stored tokens and stops syncing.

You must not, and must not permit anyone else to:

• Break the law, infringe anyone's rights, or harm someone.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, structure, or underlying ideas of any part of the Service that we have not published ourselves, except to the exact extent that this restriction is unenforceable under applicable law. Our open-source components are licensed separately and those licences govern them; this restriction covers everything else.
• Scrape, crawl, harvest, or bulk-extract from the Service by any automated means other than the interfaces we document, or use the Service to build, train, benchmark, or improve a competing product or a machine learning model.
• Resell, sublicense, rent, time-share, or provide the Service to a third party as a service bureau, or use one account on behalf of people who are not authorized users of that account.
• Publish benchmarks, performance data, or security-test results about the Service without our prior written consent, except where a law expressly gives you that right. Reporting a vulnerability to us privately is always welcome and is never a breach of this term.
• Circumvent, disable, or probe our security, rate limits, billing, routing, or the subscription check in the application we distribute, or access any account, deployment, or data that is not yours.
• Upload malware, run automated abuse, send spam, or use the Service to send communications that the recipient has not agreed to receive or that break anti-spam law.
• Impersonate anyone, misrepresent your affiliation, or use the Service to create content designed to deceive about its origin.
• Store information about other people that you obtained unlawfully or in breach of the terms of the source you took it from, including leaked or breached data, recordings made without a consent that the law required, and data scraped from a service whose terms forbid it.
• Use the Service to harass, dox, stalk, surveil, profile, or discriminate against anyone, or to make decisions about a person that produce legal or similarly significant effects for them.
• Use the Service where you or your use is subject to sanctions, or in breach of export control law.
• Remove, obscure, or alter any proprietary notice, or use our name, logo, or brand without permission.

We may suspend or terminate an account that breaches this section. We try to ask first, but where the breach is serious, ongoing, or puts other people at risk we will act first and explain afterwards. Nothing here obliges us to monitor your account, and we do not.

Wend is one paid plan: $29 a month, or $290 a year. There is no free plan and no trial. If you do not subscribe, or you stop, nothing is deleted: your graph stays yours to read, search, export and delete, and what stops is the work we do for you.

When you subscribe, billing begins immediately and renews automatically until you cancel. We show the price and the billing date at checkout. We may offer a discounted rate to early subscribers; where you take one, the terms of that offer, including how long the rate is held and what ends it, are stated in the offer itself and are binding on us.

All fees are quoted exclusive of taxes; we collect and remit taxes where we are required to. You can cancel at any time from your account, and the cancellation takes effect at the end of the current billing period. We do not offer pro-rata refunds for partial months. If something goes seriously wrong on our side and we owe you a credit, we will write to you with the details.

Your own Cloudflare account, if you use one, is billed by Cloudflare and is not part of this price.

When a trial ends without a subscription, or a subscription ends, the app enters Archive Mode. Your graph remains where it is and remains yours: you can open it, browse it, search it, read the source on every fact, export it in full, and delete it. The app keeps receiving security updates. What stops is the part that costs us something to keep running: serving your agents, ingestion and capture, sync, connected integrations, sending and scheduling, and new features.

Nothing is deleted for non-payment, ever. Not your local database, not your cloud copy, not your account. That is a term of this agreement.

Deletion happens only when you ask for it. Delete your graph from inside the app, and delete your Wend Labs account from your account page or by writing to [email protected]. Once you confirm, we purge what we hold within seven days, keeping only what the law requires us to keep, such as invoices. Deletion is not reversible, which is exactly why it never happens without your explicit request.

We can suspend or terminate accounts that violate Section 8. Doing so stops our side of the Service. It does not reach into your machine, and it does not take your data.

Wend works with large language models, in the app and in the agents you connect. They can be wrong. Treat what they produce as a draft to be checked, not as a verified fact. We make no representation that an assistant's output is accurate, complete, or fit for any particular purpose.

Facts researched from the public web, imported from a file, or extracted from a message are reported with the source we got them from. A source is a statement of where something came from, never a warranty that it is true, current, or lawfully published by whoever published it. Verify anything that matters before you act on it.

Your machine is your responsibility. Your graph lives on it. Hardware fails, drives are erased, laptops are lost. We cannot restore a local database we never had a copy of, which is why the app writes an encrypted backup and why the cloud option exists. Keeping a working backup is yours to do.

Wend is early-access software. Features change, some are labelled beta, and some will be withdrawn. We do not promise uninterrupted or error-free operation, and we do not promise that any particular integration will keep working, since the services we connect to can change or withdraw access at any time and often do.

The Service is provided “as is” and “as available.” To the maximum extent permitted by law we disclaim all warranties, express, implied, and statutory, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranty arising from course of dealing or trade usage.

To the maximum extent permitted by law, neither Wend Labs Inc. nor its officers, directors, employees, contractors, agents, suppliers, or licensors is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, lost or corrupted data, cost of substitute services, or business interruption, arising out of or relating to the Service or this agreement, on any theory of liability, and whether or not we were advised that such damages were possible.

Our total aggregate liability for all claims arising out of or relating to this agreement is capped at the greater of one hundred US dollars and the total amount you actually paid us in the twelve months immediately before the event giving rise to the first such claim. This cap applies in the aggregate across all claims, not per claim, and it survives any failure of an essential purpose of a limited remedy.

You must bring any claim within one year of the date you first knew or reasonably should have known of the facts giving rise to it. After that the claim is permanently barred, unless the law where you live does not allow that limit.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages, and nothing here excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded. Where a limitation is unenforceable, it applies to the fullest extent that is enforceable and the rest of this section stands.

You will defend, indemnify, and hold harmless Wend Labs Inc. and its officers, directors, employees, contractors, and agents against any claim, demand, investigation, loss, liability, damage, fine, penalty, or expense, including reasonable legal fees, arising out of or relating to:

• your breach of these terms or of any law;
• your Contact Data, including any claim by a person whose information you collected, stored, researched, or acted on through the Service, and any claim that you lacked a lawful basis for doing so or failed to honour a right they exercised against you;
• anything you sent, published, or caused to be sent through the Service, including emails, invitations, and scheduling links;
• your use of a third-party account or credential you connected, including any consequence imposed by that third party such as suspension, termination, or a claim under its terms; and
• any decision you made in reliance on the Service’s output.

We will tell you promptly about any claim we want covered, let you control the defence of it with counsel of your choice who is reasonably acceptable to us, and cooperate at your expense. You may not settle anything that admits fault on our behalf, imposes an obligation on us, or fails to release us unconditionally, without our written consent.

This agreement is governed by the laws of the State of Delaware, without regard to its conflict of laws principles. Any dispute that cannot be resolved by talking will be settled by binding arbitration in Wilmington, Delaware, under the rules of the American Arbitration Association. Either party can still seek injunctive relief in a court of competent jurisdiction to protect intellectual property rights.

Nothing in this section prevents EU customers from exercising rights they have under EU law, including the right to bring proceedings before the courts of their own country.

We may update these terms as the product evolves. When we do, we will post the new version here, update the “Last updated” date, and email you at least thirty days before any change that materially affects your rights takes effect. Continued use of the Service after a change is in force counts as acceptance.

Feedback. If you send us an idea, a bug report, or a suggestion, we may use it without restriction and without owing you anything. You keep any rights you already had; you are not granting us a claim against ourselves for building something you mentioned. We will never treat your Contact Data as feedback.

Assignment. You may not assign or transfer this agreement without our written consent. We may assign it to an affiliate or in connection with a merger, acquisition, or sale of substantially all our assets. Any acquirer takes on the promises in these terms, including the commitment never to train on your content.

Force majeure. Neither side is liable for a delay or failure caused by something outside its reasonable control, including outages at an infrastructure or model provider, changes to a third-party API, network failure, natural disaster, or government action. This does not excuse an obligation to pay.

Severability and waiver. If any provision is held unenforceable, it is limited to the minimum extent necessary and the rest remains in force. Our failure to enforce a provision is not a waiver of it.

Entire agreement. These terms, the Privacy Policy, and the Data Processing Addendum are the whole agreement between us about the Service and replace anything said before. Where they conflict, the Data Processing Addendum governs the processing of Contact Data and these terms govern everything else.

Survival. Sections on your content, data protection roles, acceptable use, disclaimers, limitation of liability, indemnity, governing law, and this section survive termination.

For questions about this agreement, write to [email protected].